If you have a complaint, please contact Athena Bitcoin, Inc., at our Customer Service Number (312) 690-4466 and/or at our website at https://athenabitcoin.com/consumer-complaint-policy-and-procedure. If you still have an unresolved complaint regarding Athena Bitcoin, Inc.’s money transmission activity, you may file it by contacting the Office of Financial Institutions (OFI).

All complaints must be submitted in writing. To file a complaint, please complete the complaint form and send it to OFI (http://www.ofi.state.la.us/) by mail, email, or fax.

Please note the following disclosures associated with virtual currency:

Virtual currency is not legal tender in the United States and is not backed by the United States government. Athena Bitcoin, Inc., is not a bank or depository institution insured by the Federal Deposit Insurance Corporation and virtual currency is not subject to Federal Deposit Insurance Corporation or Securities Investor Protection Corporation protections.

Legislative and regulatory changes or actions at the state, federal, or international level may adversely affect the value of virtual currency.

Transactions in virtual currency may be irreversible, and accordingly, losses due to fraudulent or accidental transactions may not be recoverable.

Some virtual currency transactions may be immediately effective when recorded on a public ledger, which is not necessarily the date or time that the customer initiates the transaction.

The value of virtual currency may be derived from the continued willingness of market participants to exchange legal tender for virtual currency, which may result in the potential for permanent and total loss of value of a particular virtual currency if the market for the virtual currency declines or collapses for an extended period of time.

Any surety bond required by law for the benefit of customers may not be sufficient to cover all losses incurred by customers.

Customers should perform research before purchasing or investing in virtual currency.