CONSUMER COMPLAINT POLICY AND PROCEDURE

At Athena Bitcoin, we deeply value our customers and strive to provide seamless, transparent, and reliable experiences at every step. Your concerns matter to us, and we are committed to addressing complaints quickly, fairly, and efficiently.

To read our full Consumer Compliant Policy and Procedure please click the button below.

At Athena Bitcoin, customer satisfaction is at the heart of everything we do. We understand that sometimes things don’t go as planned, which is why we’ve developed a clear, fair, and efficient complaint procedure. If you have any concerns, rest assured that our team is here to listen, investigate, and resolve issues promptly. Your voice helps us improve, and we’re committed to delivering the reliable service you deserve.

Step 1 - Reach Out

Step 2 - Investigation

Our team will thoroughly review your concern and reach out if more details are needed.

Step 3 - Timely Resolution

We aim to resolve most issues within 24-72 hours; complex cases may take longer depending on the case specifics.

Step 4 - Escalation

Not satisfied? Request a review by a supervisor or our Compliance Team.

Step 5 - Record Keeping

All complaints are logged and retained securely for 5 years.

Step 6 - Continuous Improvement

Your feedback helps us improve products, services, and processes.

Have a compliant? Please fill out the form below.

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